About Us

   Route 20 Auto & Accessory Inc. is a family-run business located in Westfield, Massachusetts, at the foot of the Berkshires.  We have been taking care of motorist's needs in the Pioneer Valley area ever since our inception. Our name is synonymous with honest reliable service!

   Gene Turner began working in the garage with his family as a small child and has over 30 years of experience in the workplace. He is a Master certified ASE Technician with his L1 certification. 

    Gene’s wife, Diane has over 20 years of experience in Customer Service and 10 years of experience in Health, Safety & Environmental.  She works in the office helping to ensure your visit is as enjoyable as possible.  We are joined in the office by our daughter Cassandra, in the shop by our son Ryan, and of course by Sakina, our canine “office manager”. 

   Here at Route 20 Auto & Accessory we pride ourselves on our attention to detail, we will always offer our clients honest diagnostics, and we are passionate about providing great repair and services at affordable rates for all clients.